THE RETAIL ROADMAP

From vision to action - the 12 month roadmap that tells you exactly what to do, when.

Go from paralysed by competing priorities, to leading your brand with a clear plan, the motivation and momentum to make it happen.

You’ve built something remarkable, but inside it feels like you’re firefighting.

You’ve grown an amazing 6-7 figure Shopify brand – but you’re:

😨 So busy keeping up with the day-to-day, you can’t find the headspace to build the plan that would actually move your business forward.

🤯 Overwhelmed by competing priorities – paralysed by the weight of knowing what to focus on first.

🥵 Aware that the way you’re working hasn’t kept pace with the growth you’ve achieved – and that it’s costing you sales, profit and your sanity.

😟 Losing confidence in your ability to lead your business through its next chapter.

Commercial Advisor and Retail Strategist helping founder-led product brands improve profitability and make confident growth decisions

This is what’s possible when you finally have the strategy, structure and headspace to confidently lead your brand.

  • You wake up on Monday excited again, with a clear plan for the week – and the confidence that every action is moving you closer to your goals.
  • You trust the roadmap in front of you – feeling calm and in control, knowing exactly what to work on, in what order and why it matters.
  • You know precisely where to focus across every area of your business – and what to stop doing immediately.
  • Your team has clarity on their exact priorities and feel empowered to drive growth without needing you for every decision.

Introducing

The Retail Roadmap

The done-with-you strategic sprint for Shopify brand founders who are ready to turn their vision into a clear 12-month plan and finally know exactly what to do, when.

“I worked with Lucy on her [Retail Roadmap] which was a game changer for me and my business.

The process helped me take what initially felt like a huge, overwhelming task and broke it down into clear, achievable tasks and goals.

I can’t recommend Lucy highly enough. Her strategic approach will give you the tools, structure, and focus you need to build your business with purpose.”

Chloe Torpey , Founder of Olive & Frank

Everything we work through together is built around one proven framework:

The R.O.A.D. Method

R

 Review & Define

Clarify exactly where your business stands today and where you want it to be in 12 months – across all 7 areas of your brand.

O

Optimise & Establish

Identify what’s working, what’s holding you back and the exact steps needed to close the gap between where you are and where you want to be.

A

Align & Prioritise

Run every project and idea through a prioritisation filter – so you can confidently say yes to what moves the needle and not yet to everything else.

D

Direction & Delivery

Map your prioritised projects into a custom 12-month roadmap – so you know exactly what to do, when, and why it matters.

I’m Lucy, Strategist & Commercial Advisor to founder-led product brands.

Find clarity in the numbers, confidence in your decisions, and opportunity in places you’ve overlooked.

Drawing on 20+ years of retail and ecommerce experience, I help founders of conscious product brands uncover what’s really happening in their business, identify the opportunities that matter most and build the commercial foundations needed for sustainable, profitable growth.

If you’re feeling overwhelmed by competing priorities, unsure where to focus next, or struggling to turn insight into action – I’m the person who brings calm, clarity and structure back to your business, helping you make better decisions with confidence.

Commercial Advisor and Expert to founder-led Shopify brands with 20+ years in retail and e-commerce

From vision to action – with absolute clarity on exactly what to do, when.

The Retail Roadmap audits the 7 core areas of your product business. Every priority project is then mapped into a custom 12-month plan that tells you exactly where to focus and why.

Financials · Product Development · Visibility · Operational Efficiencies · Customer Experience · Team Growth · Personal Growth

A focused 3-4 week strategic sprint – plus 30 days of implementation support to keep the momentum going.

“Working with Lucy was a calm, thorough and strategic process.

She has incredible breadth of experience across all aspects of retail and was able to apply this to my brand to help us create a clear road map for the year ahead.

Working with her has brought clarity and incredible value to my business and how I now plan and prioritise my time, working strategically towards my goals.

Sally Mclaren, Founder of Ivy

Take a look inside 👀

1. The Vision Catalyst Prerequisite - Your Strategic Foundation

Before we build your roadmap, we need to know exactly where you’re heading.

The Vision Catalyst is a separate foundational investment and a required first step – a dedicated strategy sprint where we establish your brand’s purpose, positioning, performance and goals, giving us the solid foundation your 12-month roadmap is built on.

Haven’t completed The Vision Catalyst yet? Book your foundational session here. Already done it?
You’re ready to go – let’s build your roadmap.

2. The Strategy Deep Dive - 3 x 2 Hour Strategy Intensives

The heart of The Retail Roadmap. Across three dedicated sessions we audit the 7 core areas of your product business – Financials, Product Development, Visibility, Operational Efficiencies, Customer Experience, Team Growth and Personal Growth – identifying exactly where you are, where you want to be and what’s currently holding you back.

We then run every project, launch and idea through a prioritisation filter – aligning them with your vision so you can confidently say yes to the high-impact moves and not yet to everything else.

3. Your Custom 12-Month Roadmap

Your entire strategy mapped into a personalised, interactive Trello board  done for you.

Breaking your yearly vision down into clear, manageable actions that you and your team can begin implementing immediately.

Your go-to reference point every time you need to re-anchor to your priorities and what matters most.

4. 30 Days of High-Touch Momentum

The work doesn’t stop when our sessions end. You get:

Email Support: Direct access to me for a full 30 days after our sessions – to troubleshoot obstacles, sense-check decisions and get feedback as you implement.

Full Session Recordings: All 6 hours of our strategic sessions, yours to keep and reference whenever you need to re-anchor.

The 30-Minute Momentum Call: After your first 30 days of implementation we jump back on a call to review progress, celebrate wins, tweak anything that needs adjusting and make sure your momentum stays high.

Investment:

3 x 2-Hour Strategy Intensives · Custom 12-Month Trello Roadmap · 30 Days Email Support · 30-Minute Momentum Call · Full Session Recordings

Pay in Full £1250 

(or 2 x £625 Split payment option)

📌 Book The Retail Roadmap within 4 weeks of completing The Vision Catalyst and receive a £300 credit towards your investment.

This is for you if…

  • You’ve completed The Vision Catalyst and you’re ready to turn that clarity into a concrete plan.
  • You’re running a 6-7 figure Shopify brand and ready to stop firefighting and start executing with confidence.
  • You know your business has more potential than your current way of working is unlocking.
  • You’re ready to do the deep work needed to build a strategy that actually moves your business forward.
  • You want a clear plan, motivated action and real momentum – not just another overwhelming to-do list.

This is not for you if…

  • You haven’t yet completed The Vision Catalyst with me.
  • You don’t have a product brand.
  • You’ve recently launched with annual sales below £100k.
  • You’re looking for a quick fix rather than a strategic roadmap.
  • You don’t have the time to dedicate to your strategy and its implementation.
  • You want a generic business plan rather than a strategy built around your brand and vision.
  • You want someone to do the implementation for you rather than work with you.

“I couldn’t be without Lucy. She is the lighthouse of the business and ensures we remain having a clear strategy and focus.

It’s easy, when you spin all of the plates, to find yourself frequently in the blind panic of the juggle.

Lucy pulls you out of the day-to-day detail and helps you to view the business structure, pressure points, strategy and current needs with clarity.

She then helps you to build solutions and timeline those solutions realistically.

Gemma Metcalfe-Beckers, Founder of Mutha Hood

FAQs

Still not sure if The Retail Roadmap is for you? Check out these questions. If you don’t see the answer to your question just ask me here

Q. How do I know if I'm ready to invest, or should I wait?

A. If you’re running a 6-7 figure Shopify brand and you’re feeling the weight of competing priorities, unclear focus and the nagging sense that your business has more potential than you’re currently unlocking – you’re ready.

Waiting rarely creates more clarity. What creates clarity is doing the work. The Retail Roadmap is designed to give you exactly that – a clear plan that removes the overwhelm and replaces it with focused, confident action.

If you’re unsure, get in touch and we’ll have an honest conversation about whether now is the right time.

Q. Why is The Vision Catalyst a required prerequisite?

A. The Vision Catalyst establishes your brand’s purpose, positioning, performance and goals – the foundation your Retail Roadmap is built on. Without it, we’re building a plan without knowing where you’re truly heading.

Think of it this way: The Vision Catalyst tells us where you’re going. The Retail Roadmap tells you exactly how to get there.

Q. How is this different from a standard business coaching session?

A. The Retail Roadmap is a retail-specific strategic deep dive, not a general coaching engagement. We audit seven specific levers of your product business – from financials to operational efficiency – and map every priority project into a custom 12-month plan.

You walk away with a concrete, actionable roadmap built around your brand and vision – not generic advice that could apply to any business.

Q. How much time will I need to commit each week to implement the roadmap?

A. The Retail Roadmap is designed to reduce overwhelm, not add to it. We focus on prioritisation – identifying the vital actions that move the needle so you can stop wasting time on tasks that don’t.

I recommend starting with a weekly CEO Hour in your diary to review your progress against your roadmap and ensure you’re moving forward in line with your strategy.

Q. What if my business priorities change halfway through the 12-month roadmap?

A. That’s entirely normal – and it’s why the Trello roadmap is designed as a living document. Strategy is never set and forget, it’s about keeping close your your business goals and ensuring you are heading towards them and this can mean adapting and evolving.

The 30-day Momentum Call and email support are there to help you review progress, navigate any shifts and keep moving forward with confidence.

For ongoing support as your plan evolves, get in touch to discuss longer term partnership options.

Q. Can my co-founder join the calls with me?

A. Absolutely – in fact it’s encouraged. Building your roadmap together ensures you’re fully aligned and both pulling in the same direction from day one.

Q. Do you offer payment plans?

A. Yes. A 2 x £625 split payment option is available to help manage cash flow. 

Q. Can you guarantee results?

A. While I don’t offer a specific revenue guarantee, I do guarantee a rigorous, retail-specific strategic process built entirely around your brand and vision.

The Retail Roadmap gives you the clearest possible path to your goals. Long term success depends on consistent implementation – and that’s exactly what the 30 days of email support and the Momentum Call are designed to protect.

Most founders find that the clarity and focus gained quickly offsets the investment – by stopping reactive decisions and focusing only on the actions that really move their business forward.

Q. I am after a trusted strategic partner to bounce ideas off, can you help?

A. Yes! I work with a small number of clients on longer term partnerships.

I help clients develop a robust retail and ecommerce strategy, get clear on their numbers, what actions to take to grow and to make confident decisions.

You can get in touch here and we’ll find the right support package for you.

Now let’s build the plan that lets you grow faster, lead better and stop burning out doing everything at once.

Posted on Google Google
Selina Barker profile picture
Selina Barker
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I could not recommend Lucy more - I hired her to help me analyse a journal that I sell predominantly online. I am not an ecommerce entrepreneur and was running the whole business on a wing and a prayer, unsure of where I was spending money and what I SHOULD be spending on. Lucy is thoughtful, smart, knowledgable and a safe and sensible pair of hands that has helped me to get clear on how to assess what is working and what isn't, how much to price my product, how to increase my AOV (I didn't even know what that was before) and how to create a spreadsheet tracking system that puts me in control of my finances. It's been a total game changer and I feel confident it will be key in helping me increase my profits.
Posted on Google Google
Natalia Clifford profile picture
Natalia Clifford
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had the pleasure of working with Lucy for 2 years while we supported the same brand, each of us contributing in different capacities. During that time, I saw first hand how naturally Lucy bridges strategy and execution. No matter the challenge, Lucy brought clarity, drive and a genuine commitment to doing what was best for the customer and the business. Lucy excels as a calm, composed retail professional who can confidently influence founders and stakeholders alike. Her ability to guide, align, and inspire others sets her apart as a truly trusted retail expert. Lucy not only identifies the right path forward for any brand, she also serves as an active listener and trusted sounding board. Businesses are genuinely stronger with her in their corner, navigating the complexities of a fast-moving retail landscape with clarity and confidence. Her in-depth retail experience would be a great asset to any brand.
Posted on Google Google
Sally McLaren profile picture
Sally McLaren
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working with Lucy was a calm, thorough and strategic process. She has incredible breadth of experience across all aspects of retail and was able to apply this to my brand to help us create a clear road map for the year ahead. Working with her has bought clarity and incredible value to my business and how I now plan and prioritise my time, working strategically towards my goals.
Posted on Google Google
Anwen Roberts profile picture
Anwen Roberts
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working with Lucy has been very valuable to my small business in so many ways. Her positive attitude and experience has helped me work more strategically instead of reactively. My mindset and the way I work has changed which has been a massive benefit to the success of the business. She has worked with me to improve our business during a difficult period and it genuinely feels like she's invested in the success of the business.
Posted on Google Google
Anouska Francis-keeble profile picture
Anouska Francis-keeble
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I recently had the pleasure of working with Lucy Horden on developing my brand, The Cornish Surfer, and I can honestly say it’s been instrumental in my growth and how I connect with my customers. Lucy is calm, precise, and incredibly supportive—there’s truly no such thing as a stupid question with her. She helps strip everything back to basics and equips you with the tools to examine every inch of your business with fresh eyes. She brought clarity to my brand, helped me apply consistency across everything I do, and—most importantly—gave my mind the freedom to think more creatively and strategically. What stood out most is how she creates structure—not just in your messaging, but in your way of working. She helped me uncover the voice of my brand that I’d been searching for. It’s a lot of work, but every moment was worthwhile. I’d thoroughly recommend Lucy to any business, no matter what stage you're at.
Posted on Google Google
Tom Golster profile picture
Tom Golster
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lucy's services have been a game changer for our business. Her ability to bring clarity and turn ideas into actionable plans is exceptional. She helped us cut through the noise and focus on what really matters, together we've been able to map out a clear and achievable growth strategy. If you're looking to build or grow you business with purpose and clear vision Lucy is the guide you need.
Posted on Google Google
Olive and Frank profile picture
Olive and Frank
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I worked with Lucy on her strategic mapping intensive which was a game changer for me and my business. The process helped me take what initially felt like a huge, overwhelming task and broke it down into clear, achievable tasks and goals. I can’t recommend Lucy highly enough. Her strategic approach will give you the tools, structure, and focus you need to build your business with purpose.
Posted on Google Google
Sarah Birchall profile picture
Sarah Birchall
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working with Lucy has been a huge help for my business - she's been able to gently nudge me towards delving into areas of my brand I haven't given proper thought to for far too long and encourage me to look at analysis in a way that doesn't overwhelm me. I found Lucy's approach really insightful - the sessions are very thorough and in-depth and you really feel that no stone is left unturned - even those you'd rather avoid!! I'm hoping to keep up the momentum of working with Lucy every quarter as she's really helped build confidence in the more data-driven areas of my small business and also really make me step back and have a proper look at the core and values of the brand - which as a business owner so bogged down in day-to-day tasks, if something I've found I haven't given enough attention to in recent years. Highly recommend Lucy's knowledge & skills!