SHOPIFY SALES STORY

Know your numbers, trust your decisions and lead your Shopify brand with the clarity and confidence to scale your sales.

Go from overwhelmed by your Shopify analytics, unsure what actions to take, to knowing exactly which products, activities and decisions are growing your sales.

Your Shopify store is generating more data than you know what to do with – and that’s exactly the problem.

You’ve grown an amazing 6-7 figure Shopify brand – but you’re:

😨 So overwhelmed by your Shopify analytics, you can’t connect the dots between the metrics to understand what’s really driving your performance.

🤯 Aware you’re not maximising your data, but never having the time or headspace to keep on top of which products and strategies to focus on.

🥵 Making reactive decisions on gut feel – and feeling the pressure on your cash flow as a result.

😟 Looking at the numbers but not knowing which actions to take to improve them.

Commercial Advisor and Retail Strategist helping founder-led product brands improve profitability and make confident growth decisions

This is what’s possible when you finally stop winging it on data and start leading your business with the clarity only your numbers can give you.

  • You wake up knowing exactly which products, activities and decisions are driving your sales – what’s converting, what’s attracting your highest value customers and what to do more of.
  • You have total confidence in your commercial decisions – because they’re grounded in data, not gut feel, protecting your margins and profitability in the process.
  • You know exactly which products to invest in to give you the fastest and biggest return – and which are quietly tying up your cash and eating into your profit.
  • You know precisely which metrics to focus on – and have a custom-built dashboard that keeps them visible at a glance.

Introducing

Shopify Sales Story

The done-for-you sprint for Shopify brand founders who are ready to know their numbers, trust their decisions and lead their brand with the clarity and confidence to scale their sales.

Powered by a custom-built dashboard & reports, live inside your Shopify account.

“Lucy has a real talent for helping you see the hidden opportunities in your business – the ones you might overlook because you’re too close to it or stuck in day-to-day operations.

She doesn’t just look at what’s obvious; she digs deeper & helps you uncover untapped potential.”

Myfanwy Gloster, Co-founder of Glosters Pottery

Everything we work through together is built around one proven framework:

The D.AT.A. Method

D

Define & Discover

Review your current metrics, challenges and goals – and define exactly the right metrics to track for your business.

A

Assess & Action

Identify your reporting gaps and build your custom dashboard and reports, done-for-you, live inside Shopify.

T

Track Key Metrics

Uncover your topline performance insights and train you on the metrics that matter most to growing your sales.

A

Analyse & Adapt

Build confidence to interpret your data, adapt your strategy & drive sustainable, profitable growth, with clarity.

I’m Lucy, Strategist & Commercial Advisor to founder-led product brands.

Find clarity in the numbers, confidence in your decisions, and opportunity in places you’ve overlooked.

Drawing on 20+ years of retail and ecommerce experience, I help founders of conscious product brands uncover what’s really happening in their business, identify the opportunities that matter most and build the commercial foundations needed for sustainable, profitable growth.

If you’re feeling overwhelmed by competing priorities, unsure where to focus next, or struggling to turn insight into action – I’m the person who brings calm, clarity and structure back to your business, helping you make better decisions with confidence.

Commercial Advisor and Expert to founder-led Shopify brands with 20+ years in retail and e-commerce

Transform data overwhelm and reactivity into strategic data-driven growth.

Powered by a custom built Shopify dashboard and reports, live inside your account

Inside your Shopify Sales Story you’ll discover a clear way of viewing your data and the sales opportunities hiding in it – in a way that feels like the light has finally been turned on in your business.

Over 2-3 weeks, I translate your overwhelming Shopify data into a simple, actionable sales story – and build you the dashboard to keep it clear.

“Before Lucy’s incredible dashboard tool it felt like visibility on performance and position stalled until the end of the month.

We’re in a position where we need to react quickly to opportunity and risk, before there is a compounding problem, so having the dashboard means I feel much more in control of our performance within the month.

Visibility is the most crucial thing you can have as a business owner. Without it you can’t truly drive it forward.

Lucy’s dashboard provides this, so rather than data sourcing from multiple points you can review the key metrics and focus your attention on what action needs to be taken.“

Gemma Metcalfe-Beckers, Founder of Mutha Hood

Take a look inside 👀

1. Initial Business & Data Diagnostic

Before we open your Shopify account, you’ll complete a deep-dive questionnaire covering your business, current challenges and sales goals.

This ensures I arrive with a complete picture of your brand – so we go straight to the insight and opportunities that matter most to you.

2. The Shopify Sales Audit & Strategy Call

Before we build anything, I dive deep into your Shopify analytics – reviewing your current setup, topline performance trends, data gaps and the hidden money leaks that are costing you sales.

I then present my findings and direct recommendations on a recorded 1.5hr Strategy Call.

You’ll leave knowing exactly what to fix, what to track and what to do next – with total clarity on where your biggest sales opportunities lie.

3. Your Done-For-You Dashboard & Reports

Using Shopify’s custom reports function, I build you a bespoke dashboard and reports – tailored specifically to your business, your products and your sales goals – live inside your existing Shopify account.

Your performance is visualised in clean charts and tables, giving you instant, actionable data at a glance – no exports, no third party tools, no guesswork.

Just your numbers, finally telling you a clear story.

4. Your Dashboard Presentation & Training Call

On this recorded 2hr call, I walk you through your new dashboard and custom reports – mapping out your topline performance, highlighting the key opportunities and training you on exactly how to use it confidently going forward.

You’ll leave knowing not just what your data says – but what it means for your business and precisely what to do next to grow your sales.

5. 14 Days of High-Touch Momentum

The work doesn’t stop when your dashboard goes live. You get:

Email Support: As you start using your new dashboard, I’m right there in your corner – answering questions, sense-checking decisions and making sure you feel completely confident in what you’re seeing.

30-Minute Momentum Call: A follow-up call after two weeks to review your progress, celebrate your wins and ensure the clarity and confidence you’ve gained keeps building.

Full Session Recordings: Both calls recorded and yours to keep – so you can revisit and reference whenever you need to.

Investment:

Initial Business & Data Diagnostic · Shopify Sales Audit & Strategy Call · Done-For-You Dashboard & Reports Build · 2hr Presentation & Training Call · 14 Days Email Support · 30-Minute Momentum Call · Full Session Recordings

Pay in Full £1950 

(or 2 x £975 split payment option)

This is for you if…

  • You’re running a 6-7 figure Shopify brand and ready to stop winging it on data and start making confident, commercially-driven decisions.
  • You know your Shopify data holds the answers to growing your sales – you just need someone to unlock it and show you exactly what it’s telling you.
  • You’re ready to invest in understanding your numbers and use them to drive sustainable, profitable growth.
  • You want a done-for-you solution that gives you instant clarity – not another tool to figure out on your own.

This is not for you if…

  • You don’t have a product brand.
  • You’ve recently launched and have annual sales below £100k.
  • You don’t run your store on Shopify.
  • You prefer to fully manage your data on a third party platform outside of Shopify.
  • You’re looking for a quick fix without committing to using your data to drive decisions.
  • You want someone to run your business for you rather than equip you with the clarity to lead it yourself.

“I didn’t have the confidence or experience to use the data insights in Shopify. There’s useful data there to help us improve, but it’s very overwhelming.

I now know which reports to use and what information is useful for making decisions, or reviewing performance in my business. I have a clear view set up instead of having to search for the information and set up each view for the data required each time.

It means I have the real data available when I need it. This has strengthened my decision making and business planning.

Working with Lucy has helped us in having more confidence in the business and using real data to be able to plan ahead and make informed decisions. She’s a brilliant cheerleader to have in your corner and has a wealth of experience to offer other businesses.”

Anwen Williams, Founder of Draenog

FAQs

Still not sure if Shopify Sales Story is for you? Check out these questions. If you don’t see the answer to your question just ask me here

Q. I'm a creative founder, not a data person. Will this dashboard be too complicated for me to use?

A. Not at all – this is exactly who the Shopify Sales Story is built for.

Your custom dashboard translates complex Shopify analytics into a simple, visual story using clean charts and tables, live inside your existing account.

The D.A.T.A. Method ensures you’re never just handed a tool and left to figure it out.

During your 2hr Presentation & Training Call I personally walk you through everything and you’ll have the recording plus 14 days of email support to make sure you feel completely confident going forward.

Q. How is this different from the standard data and reports already inside my Shopify analytics?

A. Standard Shopify analytics give you data – but they don’t tell you the story behind it or what to do about it. Most 6-7 figure founders can see the numbers; they just can’t connect the dots between them to understand what’s really driving or draining their sales.

The Shopify Sales Story goes further in three ways:

Custom Built: I build reports and dashboards tailored specifically to your business, your products and your sales goals – not a generic view that applies to every Shopify store.

Strategic Insight: You don’t just get numbers. you get a comprehensive audit that surfaces your money leaks, hidden opportunities and exactly where to focus first.

Actionable Clarity: I bridge the gap between data and decisions, giving you a clear view of which products and activities will drive sustainable, profitable growth.

Q. I already look at my Shopify analytics regularly - how do I know if I'm interpreting them correctly?

A. This is one of the most important questions a founder can ask – and the honest answer is that Shopify’s standard metrics are frequently misread, even by experienced founders.

Some metrics look positive on the surface, but mask underlying problems. Others are routinely confused with each other in ways that lead to costly decisions.

Part of what I do in the Shopify Sales Audit is not just identify gaps, but sense-check how your current data is being interpreted and correct any misreadings before we build your dashboard.

You’ll leave with confidence not just in your numbers, but in your ability to read them accurately.

Q. I am already strapped for time. How much time do I need to invest in this process?

A. This is a done-for-you service – which means I do the heavy lifting so you don’t have to. Your time investment is limited to three touchpoints:

Your Initial Business & Data Diagnostic: A deep-dive questionnaire completed before we begin – most founders spend around 1-2 hours on this.

Your Shopify Sales Audit & Strategy Call (1.5hrs): Where I present my findings and recommendations.

Your Dashboard Presentation & Training Call (2hrs): Where I walk you through your new dashboard and train you on how to use it.

Outside of these sessions I handle everything – auditing your data, building your custom reports and dashboard, and preparing your insights.

Most founders find the time they save from no longer scratching their head over spreadsheets and exports quickly outweighs their initial investment.

Q. What metrics will my custom Shopify sales dashboard actually track?

A. Your dashboard is built around what we discover during the Define & Discover phase – so it’s tailored specifically to your business, not a generic template. That said, we typically focus on the metrics that actually move the needle for 6-7 figure Shopify brands:

Topline Performance: Clear visual charts tracking your sales volumes, gross profit, average order value and the activities driving them.

Visitor & Customer Behaviour: How visitors are navigating your store, where they’re converting and where they’re dropping off – plus performance by new versus returning customers.

Product Performance: Your true hero products driving consistent sales, versus the ones quietly draining your resources and tying up your cash.

Marketing & Traffic: Which activities are driving traffic – and more importantly, which are actually converting into sales.

Profitability & Growth: The specific data points that move you from reactive, gut-based decisions to proactive, strategic ones – protecting your margins and driving sustainable profit.

Q. My sales are growing - do I still need a custom dashboard?

A. Growing sales are a brilliant sign, but they can also mask what’s really driving your performance.

Without a clear view of your data, it’s hard to know which products, activities and decisions are responsible for that growth – and more importantly, how to sustain and scale it.

Many founders find that the period of strongest growth is actually the most dangerous time to be flying blind.

Decisions get bigger, cash flow gets more complex and the cost of a wrong move gets higher.

A custom dashboard doesn’t just tell you that sales are growing – it tells you exactly why, what’s driving them and where your biggest opportunities for sustainable, profitable growth still lie.

Q. I use AI to interpret my data - will Shopify Sales Story provide better insights for me?

A. Whether you’re exporting your data into AI or using Shopify’s built-in AI features, this is a smart workaround – but it has three significant limitations that a custom dashboard solves:


Time: Exporting, cleaning, data-blending and prompting AI with your data takes hours every week. Your custom dashboard gives you the same answers instantly, at a glance, every time you log into Shopify – no export needed.

Accuracy: AI interpretation is only as good as the questions you ask and the data you feed it — and AI frequently misinterprets Shopify metrics, particularly when standard metrics are already being confused or misread. Part of what I do in the audit is sense-check exactly that before we build anything.

Strategy: AI can describe what your data says. It can’t apply 20+ years of retail and ecommerce experience to tell you what it means for your specific brand – and precisely what to do about it.

The Shopify Sales Story gives you a reliable, always-on commercial picture built around your business – without the weekly effort, the risk of misinterpretation or the gap between data and decision.

Q. I'm interested in the Shopify Sales Story but think I need ongoing support beyond the sprint - is this something you offer?

A. If you’re looking for a deeper, longer term commitment, the Commercial Partnership combines the Shopify Sales Story sprint with a 6-month strategic partnership – building your foundations and then sustaining your growth together.

Get in touch and we’ll find the right path for you.

Now let’s turn your Shopify data into the clearest, most profitable view of your business you’ve ever had.

Not quite ready to commit to the full dashboard?

Start with the Shopify Sales Audit

The Shopify Sales Audit is your starting point – a deep dive into your Shopify analytics that tells you exactly which metrics to focus on, where your money leaks are and where your biggest sales opportunities lie.

No dashboard build. No long commitment. Just clarity on what your data is telling you and a prioritised plan for what to do about it.

What's included in the Shopify Sales Audit:

1. Initial Business & Data Diagnostic

A deep-dive questionnaire completed before we begin, so I arrive with a complete picture of your brand and we go straight to the insight that matters most.

2. The Shopify Sales Audit & Strategy Call

I dive deep into your Shopify analytics reviewing your setup, topline performance trends, data gaps and hidden money leaks.

I then present my findings and direct recommendations on a recorded 1.5hr Strategy Call.

You’ll leave knowing exactly what to fix, what to track and what to do next – with total clarity on where your biggest sales opportunities lie.

“Working with Lucy brings me a real sense of confidence and reassurance.

I trust her expertise and knowing she is supporting me gives me peace of mind that I’m making good decisions.“

Chloe Torpey , Founder of Olive & Frank

Shopify Sales Audit Investment:

Pay in Full £750 

(or 2 x £375 split payment option)

Ready to go further?

Book the Shopify Sales Story within 4 weeks of your Audit and your £750 is deducted from the investment.

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Selina Barker profile picture
Selina Barker
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I could not recommend Lucy more - I hired her to help me analyse a journal that I sell predominantly online. I am not an ecommerce entrepreneur and was running the whole business on a wing and a prayer, unsure of where I was spending money and what I SHOULD be spending on. Lucy is thoughtful, smart, knowledgable and a safe and sensible pair of hands that has helped me to get clear on how to assess what is working and what isn't, how much to price my product, how to increase my AOV (I didn't even know what that was before) and how to create a spreadsheet tracking system that puts me in control of my finances. It's been a total game changer and I feel confident it will be key in helping me increase my profits.
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Natalia Clifford
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I had the pleasure of working with Lucy for 2 years while we supported the same brand, each of us contributing in different capacities. During that time, I saw first hand how naturally Lucy bridges strategy and execution. No matter the challenge, Lucy brought clarity, drive and a genuine commitment to doing what was best for the customer and the business. Lucy excels as a calm, composed retail professional who can confidently influence founders and stakeholders alike. Her ability to guide, align, and inspire others sets her apart as a truly trusted retail expert. Lucy not only identifies the right path forward for any brand, she also serves as an active listener and trusted sounding board. Businesses are genuinely stronger with her in their corner, navigating the complexities of a fast-moving retail landscape with clarity and confidence. Her in-depth retail experience would be a great asset to any brand.
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Sally McLaren
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Working with Lucy was a calm, thorough and strategic process. She has incredible breadth of experience across all aspects of retail and was able to apply this to my brand to help us create a clear road map for the year ahead. Working with her has bought clarity and incredible value to my business and how I now plan and prioritise my time, working strategically towards my goals.
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Anwen Roberts
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Working with Lucy has been very valuable to my small business in so many ways. Her positive attitude and experience has helped me work more strategically instead of reactively. My mindset and the way I work has changed which has been a massive benefit to the success of the business. She has worked with me to improve our business during a difficult period and it genuinely feels like she's invested in the success of the business.
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Anouska Francis-keeble
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I recently had the pleasure of working with Lucy Horden on developing my brand, The Cornish Surfer, and I can honestly say it’s been instrumental in my growth and how I connect with my customers. Lucy is calm, precise, and incredibly supportive—there’s truly no such thing as a stupid question with her. She helps strip everything back to basics and equips you with the tools to examine every inch of your business with fresh eyes. She brought clarity to my brand, helped me apply consistency across everything I do, and—most importantly—gave my mind the freedom to think more creatively and strategically. What stood out most is how she creates structure—not just in your messaging, but in your way of working. She helped me uncover the voice of my brand that I’d been searching for. It’s a lot of work, but every moment was worthwhile. I’d thoroughly recommend Lucy to any business, no matter what stage you're at.
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Tom Golster
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Lucy's services have been a game changer for our business. Her ability to bring clarity and turn ideas into actionable plans is exceptional. She helped us cut through the noise and focus on what really matters, together we've been able to map out a clear and achievable growth strategy. If you're looking to build or grow you business with purpose and clear vision Lucy is the guide you need.
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Olive and Frank
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I worked with Lucy on her strategic mapping intensive which was a game changer for me and my business. The process helped me take what initially felt like a huge, overwhelming task and broke it down into clear, achievable tasks and goals. I can’t recommend Lucy highly enough. Her strategic approach will give you the tools, structure, and focus you need to build your business with purpose.
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Sarah Birchall
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Working with Lucy has been a huge help for my business - she's been able to gently nudge me towards delving into areas of my brand I haven't given proper thought to for far too long and encourage me to look at analysis in a way that doesn't overwhelm me. I found Lucy's approach really insightful - the sessions are very thorough and in-depth and you really feel that no stone is left unturned - even those you'd rather avoid!! I'm hoping to keep up the momentum of working with Lucy every quarter as she's really helped build confidence in the more data-driven areas of my small business and also really make me step back and have a proper look at the core and values of the brand - which as a business owner so bogged down in day-to-day tasks, if something I've found I haven't given enough attention to in recent years. Highly recommend Lucy's knowledge & skills!